How to help someone if you think they are at risk, what to say and how to respond


The DV Support Hub, provides FREE consolidated information on Australian domestic and family violence matters.

It is just one of the many hubs provided for free through Family Counselling Support Network, to Australians. If you, or are family member, are facing family and domestic violence or supporting someone who is, this hub provides information, resources and a guide on how to find support, keep safe, access resources and move forward safely with independence and greater confidence.

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There is never an excuse for abuse.

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How to help someone if you think they are at risk, what to say and how to respond

1. If you think someone is at risk

2. What to say

3. How to respond

To understand why a person may stay...(refer to)

To understand their emotions..(refer to)

To consider what we can do as a society..

IF YOU’RE HAVING A CONVERSATION ABOUT DOMESTIC VIOLENCE AND SOMEONE DISCLOSES THAT THEY ARE A VICTIM OR SURVIVOR OF DOMESTIC VIOLENCE, YOU CAN:

If they are in immediate danger, please call 000

Help them to contact 1800Respect (mobile

« Listen, and communicate that the abuse they’re experiencing is not their fault.

Let them know that they deserve safety and respect.

Refer them to resources.

How can Family and Friends help?

Have you seen or heard something that makes you believe that a friend, neighbour or any other person is in danger RIGHT NOW?

If so you should call the police immediately on 000.

You are able to remain anonymous so no one will know that you have called.


We know that just over half of those affected by domestic and family violence seek help, which means that there are many that do not.

Number of signs that may indicate domestic and family violence is occurring in a relationship:

withdrawal from interaction with family and friends

loss of confidence

anxious or depressed

changes to behaviour or routine

hiding of injury by wearing clothing not suitable for the weather conditions (eg long sleeves in summer)

provide unlikely explanation for injuries

hesitant to leave children with partner or others

suspect that they are being followed or watched

have limited access to money or bank accounts

appear to be controlled or afraid to make decisions without consultation of partner.

It is hard to know what to do if you suspect that Domestic and Family Violence is occurring in a friend or family member’s relationship however, there are a number of things may cause you concern.

Red Flags are risk factors that may indicate increased risk:

is there a history of domestic and family violence?

is there a history of sexual violence?

has the violence become more regular or more severe?

are there threats of harm by a party to the other or themselves?

are there children in the relationship?

is there a pregnancy or new baby?

is there a history of physical violence, substance abuse or mental illness?

is there access to weapons?

has or is one party planning to leave the relationship?

are there issues with child custody or access to children?

Having a Conversation

A victim of domestic and family violence may not know where to obtain support.


They might feel embarrassed or frightened talking to a friend or family member about what is happening in their relationship.


They may become defensive or deny anything is occurring.


They may not understand that what is occurring is domestic and family violence.


There are many reasons for this.


So what is the best way to support someone that you suspect may be exposed to domestic and family violence?

An open, supportive relationship without fear of judgement may encourage a victim to feel comfortable discussing a domestic and family violence situation.


As with any difficult conversation, finding a safe and comfortable place free from distraction to raise the subject is important. Open the conversation generally without accusations.


You might ask a question such as ‘you don’t seem your happy self at the moment, are you ok?’

If this does lead to conversation:

actively listen to what the person is telling you, let them tell you their story without interrupting

let them know that you believe them, are supportive of them and that it is not their fault

discuss their safety and that of children and pets, if necessary discuss developing a safety plan (Refer to...)

explore support options with them or for them but allow them to make their own decisions on what actions they may take

do not be critical or judgmental of them – respect the decisions that they make even if you do not agree with them

consider your safety – do not put yourself in a situation where you may be at risk of harm

The Queensland Centre for Domestic and Family Violence Research has produced information on supporting a friend who has been the victim of sexual violence. Access the information card here.

Practical help you can offer the person in potential danger

Agree a code word or action that your friend can use to signal that they are in danger and cannot access help themselves.

Offer to keep copies of important documents and other items for her so that if they have to leave in a hurry, they won’t have to waste time collecting important belongings

Find out information about local services and help, together or on your own.

Offer any help you are comfortable giving, like the use of your telephone or address for information or messages, keeping spare sets of keys/overnight bags/important documents for emergencies.

Encourage and help them to make a safety plan. This plan may include you.

Help them think about a plan of action should their abuser become violent again.

Suggest that they have an ‘escape bag’ somewhere which could include an extra set of car keys, ID documents, birth certificates ect. in case they need them.

What might your friend/family member work colleague be feeling and experiencing? (Go to emotional......on this website)

(Reference: Alison Clay Foundation: www. )

An abused woman is often overwhelmed by fear, which can govern her every move;

A fear of further violence, the unknown, her safety and the safety of her children.

Do not underestimate the effects of fear.

She often believes that she is at fault and that by changing her behaviour the abuse will stop.

Research shows that this is not the case. She may experience a conflict of emotions.

She may love her partner, but hate the violence and abuse.

She may live in hope that his good side will reappear.

She may be dependent upon her partner, emotionally and financially.

She may experience feelings of shame, guilt and embarrassment.

She may feel resigned and hopeless and find it hard to make decisions about her future.

She may feel resigned that she has no other choice but to stay.

How your help can make a difference

The way you respond to someone experiencing domestic and family violence is very important and can make a real difference.

They may feel stronger if your response supports and encourages them to talk about the situation.

It could make them feel more able to explore their options and make decisions.

Your friend or family member may not be aware that what they are experiencing is domestic and family violence and that it is illegal.

Your friend or family member may deny there is a problem, they may reject your support or become defensive.

They may be fearful of letting you know or reluctant to tell you about the abuse because they don’t want you to worry about them.

But your support and words may just make them think and reflect on what’s happening to them.

Keep in mind when having an conversation:

Domestic violence is a crime – it is unacceptable.

Domestic violence is very common.

One woman in six experiences domestic violence at some point in their life and an abused woman may live with domestic violence for years before they tell anyone or seeks help.

Domestic violence is very dangerous.

Everyone has the right to live without fear, violence and abuse.

The abuser is solely responsible for their abusive behaviour.

The victim is not to blame; violence is a choice an abuser makes.

The way you respond to someone experiencing domestic and family violence is very important and can make a real difference.

How to raise the issue with them:

Unless you are trying to help someone who has been very open about their experiences it may be difficult for you to acknowledge the problem directly.

However, there are some basic steps that you can take to assist and give support to a friend, family member, colleague, neighbour or anyone you know who confides in you that they are experiencing domestic abuse.

You shouldn’t wait for her to tell you about her situation.

Bring up the subject yourself when her abusive partner isn’t around.

Tell her you are concerned about her and want to help.

Do not to criticise the relationship, or her partner.

Focus on the abuse and her/children’s safety.

Listen to what she says and let her show you how you can be supportive.

The importance of helping her break the silence and end the isolation should never be under estimated. You may not have all the immediate answers but you can listen and help find further help and support together.

Giving support

Support her in whatever decision she makes about her relationship, while being clear that the abuse is wrong.

It’s okay to give your opinion, but keep in mind she needs to be supported, not judged.

Maintain contact with her, and help her to explore all the options on offer.

It can be a huge challenge to support a friend/family member in this way.

Of course you don’t want to see her get hurt, but you may have to watch her continue her relationship with her abusive partner when you think she should leave him or have him arrested.

Be her friend, make sure you offer and do not display the same behaviour as her abuser. For example, if he tells her what to do all the time, it’s won’t be helpful if you to do the same, even if you have her best interests at heart.

Why won't they just leave - feeling worried and frustrated:

Be prepared, supporting your friend may seem quite frustrating and worrying; she may not take the course of action that you favour. You may find yourself wondering why she stays or how she goes on with it or it will continue forever.

However, it is important to remember three critical things:

She is the person who is most affected by the consequences of any decision regarding her relationship.

Therefore, it isn’t surprising that she makes decisions in her best interests (as she sees them), rather than doing what you may want her to do.

Leaving someone is extremely difficult decision, involving both emotional and practical considerations.

Moreover, most women are in the position of trying to make this decision within the context of an abuser who may beg them to stay and promise to change.

It’s not easy to leave someone even if they are not an abuser.


Why your friend or family member might be staying in an abusive relationship and situation

Do not expect that your friend or family member will leave the abusive relationship. It is only natural to wonder why they don’t leave and how they can say that they still love their abusive partner. Ending any relationship is difficult. Ending a relationship where there is domestic and family violence can be extremely frightening.

There are many reasons why it may be hard for your friend or family member to leave:

Their partner may have threatened them by saying that they will harm them, their children, their family, other family members, pets and themselves if they leave

They may hope that their partner will go back to how they behaved at the beginning of the relationship

Their partner may keep promising to ‘change’They may think the abuse is their fault and that if they change, the domestic violence will stop

They may make excuses for the abuse their partner inflicts on them like they had a difficult childhood, they can’t control their emotions, they are ill or just get drunk and so on.

They may be committed to the relationship or believe that marriage is forever whatever the consequences

They may believe that their children need to live with both parents and may downplay the impact of living with domestic and family violence on themselves and their children

They may be experiencing pressure from family, friends, colleagues or their community to stay with the abusive person

They may be worried about where they will live and how they will manage financially

They may not speak English well or understand the law about domestic and family violence

If the abusive person is their carer, they may be afraid that no one else will be available to care for them and they will be left to cope by themselves

They may be afraid of coping by themselves, especially if their self esteem has been damaged by the abuse

(deported, separated from their children, migrant access to financial help etc, rules around housing, pets etc)

Leaving a violent partner often only signifies the end of the relationship...

Not the end of the violence. are killed every week by a current or former male partner. Of these, most were in the process of attempting to leave a violent relationship, or had recently left one.

If you are offering help to a friend, remember that you are putting yourself in a dangerous situation; be sure to keep yourself safe.

When approaching someone experiencing domestic or family violence:

Approach them when they are alone and it is safe for them to speak.

Approach them in a sensitive, respectful and caring way, for example, by saying:“I am worried about you because I’ve noticed you have been unhappy lately” to start the conversation.

Try to respect their decision if they do not want to talk about the domestic violence – they may be ashamed or afraid of talking about it, or they may not be ready to admit to being abused.

It can take some time for them to feel comfortable and safe to talk about their situation.

Most importantly – really listen to her.

Try to understand and take care not to blame her.

Tell her that she is not alone and that there are many women like her in the same situation.

Acknowledge that it takes strength to trust someone enough to talk to them about experiencing abuse.

Give her time to talk, but don’t push her to go into too much detail if she doesn’t want to.

Things you may want to try and explain
Things to avoid saying and doing
Practical help
Looking after yourself too
Why your friend or family member might be staying in an abusive relationship

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